Founded in 1896, with its headquarters in London, Knight Frank is one of the world’s leading independent real estate consultancies. With 384 offices across 51 territories, employing more than 16,000 people, it offers a worldwide service that is locally expert and globally informed.
Acting with integrity by continuously thinking about the bigger picture, Knight Frank provides personalised, clear and considered advice on all areas of property. Last year it celebrated its 125th anniversary, which gave new momentum to its lifelong dedication to building trust, meaningful collaboration and action in shaping the built environment and its impact for good. This celebratory year saw the launch of new global values where the whole firm came together across the world to launch the future vision.
The brand believes that its determination to give the best experience is what has led it to be recognised as an innovative business leader in exceptional customer service globally.
This is certainly no run-of-the mill estate agency. It differs from its competitors in that it is uniquely built around a partnership structure that means that as the UK’s leading independent agency, it is not answerable to shareholders, banks or holding companies. Thinking beyond the transaction also enables Knight Frank to concentrate on the quality and impartiality of the advice it gives to clients. Its priority, it says, is to build long-term relationships by over-delivering to clients, whether they be developers, landlords, tenants or homeowners.
And it’s not just about marketing residential or commercial properties: Knight Frank offers an end-to-end service, from valuing, project management and consultations, to new developments, rural properties and industrial warehouses.
Knight Frank Finance’s years of experience and relationships with more than 200 lenders means it can assure clients they are getting the very best deal available. Clients will also benefit from access to The Buying Solution, an independent buying agency, to help secure their dream property.
Through its specialist in-house research team, Knight Frank also offers exclusive market news and opinions, plus the latest financial data and podcasts. This is supplemented by flagship reports such as the Wealth Report and Country View.
In 2021 Knight Frank won five customer experience awards, including Overall Winner, in the UK Customer Satisfaction Awards, an ethical awards scheme run by the Institute of Customer Service and accredited by the Independent Awards Standards Council. The awards recognise organisations who are ‘striving to enhance customer experience in many innovative ways’, which is more relevant than ever as we emerge from the Covid-19 crisis. The brand also received awards for Customer Centric Culture, Customers at the Heart of Everything, Customer Experience in the Crisis, and Learning and Development.
‘A true partnership is a balanced one and we are committed to making our business inclusive and diverse, giving individuals the opportunity to perform at their best and be recognised for the value they bring,’ says Knight Frank.
‘We empower everyone to have autonomy in their role and encourage them to think differently about how we can make a positive impact as a firm and in shaping the future of real estate, the built environment and its impact on the communities it serves.’
