Privacy Policy and Cookie Statement for Country & Town House Limited.

Last updated: 04 June, 2020

This privacy policy covers the website and all websites (together, the websites) produced by Country & Town House Limited (C & TH, we, us). This includes What’s On? By Country & Town House and School House Magazine. 

It is your responsibility to read and understand this privacy policy. By visiting our website you are agreeing and consenting to the practices described in this privacy policy. If you do not agree to all of this privacy policy and do not wish to be bound by it, you are not authorised to access or otherwise use the websites, or to take part in any of the programmes and offers that we provide. In reviewing this privacy policy, please also read our Terms and Conditions which can be found  here. 

Our legal status under UK Data Protection law is that of a Data Controller and in this capacity we will securely store and process your personal information which you have provided to us. Data Controller is a legal term used in the Data Protection Act 1998 (the Act) to signify the person who controls what to do with any given personal information. As a Data Controller we have registered with the Information Commissioner’s Office and our registration number is Z9846932. 

We are committed to safeguarding your privacy online. We appreciate that you do not want any personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have. This privacy policy may change from time to time so please check back here frequently. 

 This privacy policy explains the following: 

1. What personal information do we collect from you? 
2. How is your personal information processed, stored and kept secure? 
3. How do we use your personal information? 
4. Do we share your personal information with anyone else? 
5. Are there any age restrictions on supplying personal information to us? 
6. How long will we keep your personal information? 
7. Changing your mind about receiving marketing messages. 
8. C & TH Cookies. 
9. Social media. 
10. Other websites. 
11. Access to personal information and keeping your personal information accurate and up-to-date. 
12. How to contact us. 

1. What personal information do we collect from you?

• 1.1. What is personal information? Personal information is any information that allows someone to identify you, including, for example, your name, address, telephone and mobile numbers, email address, as well as any information about you that is associated with or linked to, or could be linked to, any of the foregoing data. 
• 1.2. Your personal information is collected when you register or fill in a form on a website, contact C & TH, or complete a form in any of our publications which may relate, for example, to subscriptions, competitions, offers and promotions and personal information you provide in online surveys and forums on a voluntary basis. This includes information you provide when you register to use our website, subscribe to newsletters, place an order or participate in discussion boards on our website. The information you give us may include your name, address, email, phone number and payment details. 
• 1.3. Personal information that is provided by you will only be used for the purpose for which it is provided, unless you are informed otherwise at the time of giving the information. 
• 1.4. C & TH will from time to time collect information from you for the purpose of creating de-personalised data that does not reveal your identity. C & TH uses this information to improve our products and occasionally for other internal purposes. This information is only used in de-personalised form and is not connected to any name, address or other personal identifying information. 

2. How is your information processed, stored and kept secure?

• 2.1. Your personal information may be processed both in and outside the UK. When you submit your details in whichever country you are situated you agree to the information being processed in the UK. 
• 2.2. We may also process or transfer your personal information outside the UK (and possibly to places outside the European Economic Area, which is all EU member states plus Norway, Iceland and Liechtenstein). C & TH shall take reasonable steps to ensure that any transfer of your personal information to a country or territory outside the European Economic Area, whose laws may provide for a lesser standard of protection for your personal information than that provided under European law, shall have adequate protection (such as model contractual arrangements as approved by the EU). 
• 2.3. The websites and our servers, wherever they are based, have appropriate technical and organisational measures in place to protect against unauthorised or unlawful use of your personal information as well as the accidental loss, destruction or damage of your personal information whilst under our control. 
• 2.4. However no data transmission over the internet can be guaranteed to be 100% secure and whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk. 
• 2.5. In the event that you complete a purchase with us via our website, we will store your delivery and billing information in our server until your order is processed and then for no more than 14 days.

3. How do we use your personal information?

• 3.1. C & TH processes personal information for the following purposes: 

• providing you with goods and/or services that you have requested and communicating with you about those products and services; 
• monitoring, developing and improving the websites, our services and your experience; 
• providing a personalised service; 

• conducting market research surveys; 
• market research, community and forums management; 
• running competitions; 
• providing you with information about C & TH ‘s, or our business partners’ products and services where you have provided your consent. You will always be able to opt-out or unsubscribe from these messages; 
• send out email alerts you have agreed to receive. You will always be able to unsubscribe from these messages; 

• processing and dealing with any complaints or enquiries made by you or legally on your behalf; 
• we may also be required to disclose your personal information to authorities who can request this information by law that is binding on C & TH, for instance for the prevention and detection of crime, the capture or prosecution of offenders and the assessment or collection of taxes; and 
• other purposes related to any of the above. 

• 3.2. C & TH may also contact you about your registration details, to manage any account or subscription you have with us, or to provide customer service, even if you have opted-out of or declined to consent to receiving promotional emails. We may also contact you if we consider that revisions to this privacy policy are sufficiently important to notify you about them. 

4. Do we share your personal information with anyone else?

• 4.1. We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. 
• 4.2. We may disclose your personal information to partners of C & TH who supply services to you on behalf of C & TH and who need to process personal information in the provision of such services. When you request goods and services from C & TH, you are consenting to the disclosure of your personal information to C & TH ‘s partners who may provide such goods and services under contract and guarantee to our satisfaction that they have sufficiently robust processes in place to ensure the security of your personal information whilst it is in their care. 
• 4.3. We may disclose your personal information to third parties: 

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. 
• If all or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets. 

• 4.4. We may disclose depersonalised data (such as aggregated statistics) about the users of our websites in order to describe our sales, customers, traffic patterns and other site information to prospective partners, advertisers, investors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information. 
• 4.5. Under certain circumstances we may occasionally be required by law, court order or governmental authority to disclose certain types of personal information and we reserve the right to comply with any such legally binding request. Examples of the type of situation where this would occur would be: 

• in the administration of justice; 
• where we have to defend ourselves legally; 
• in complying with the mandatory requirements of a government department collecting information; and 

• to protect or defend the rights or property of C & TH or users of our services. 

• 4.6. Other than this, C & TH will not disclose any of your personal information to any other third parties without your consent. 

5. Are there any age restrictions on supplying personal information to us?

• If you are aged [16] or under, please get your parent/guardian’s permission beforehand whenever you provide personal information to the websites. Users without this consent are not allowed to provide us with personal information. If we become aware that you are under [16] and are attempting to or have submitted personal information via the Websites without your parent/guardian’s permission, we will not accept such information and we will take steps to remove such information from our records. This may involve us having to access and verify your age and other relevant details. 

6. How long will we keep your personal information?

• We will hold your personal information on our systems only for as long as is necessary. 

7. Changing your mind about receiving marketing messages.

• We give you choices regarding the collection, use, and sharing of your personal information. When you register on one of our sites or respond to one of our communications or offers, we will ask you to make choices about receiving further marketing communications from us. Should you wish to stop receiving marketing communications from us, you will be able to unsubscribe or opt-out, or you can contact us and we will make the changes for you. Our contact details are at the end of this privacy policy. Please remember to include your full name and address in order that we may make the changes that you request. 

8. C& TH Cookies 

8.1 What Are Cookies 

• As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality. 

For more general information on cookies see the Wikipedia article on HTTP Cookies. 

8.2 How We Use Cookies 

• We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use. 
• Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they can be used to store information which may identify a user’s computer, cookies do not personally identify users and passwords and credit card information are not stored in cookies. 

8.3 Disabling Cookies 

• You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies. 

8.4 The Cookies We Set 

• Forms related cookies  

When you submit data to through a form such as those found on contact pages, comment forms cookies or payment forms for subscriptions may be set to remember your user details for future correspondence. We will never do this for bank account details, which are stored securely on our order system so that we can fulfil your order. 

8.5 Our websites use two main types of cookies: 

• Per-session cookies. We only use these whilst you are visiting our website and they are deleted when you leave. They remember you as you move between pages, for example recording the items you add to an online shopping basket. They also help maintain security. 

• Persistent cookies. These cookies stay on your computer until they expire or are deleted. We set automatic deletion dates so that we don’t keep your information for longer than we need to. 

8.6. Our websites also use cookies, for example, to: 

• Gather customer journey information across our sites and fulfil any of your requests; 
• Ensure your privacy when you visit our secure sites; 
• Evaluate our sites’ advertising and promotional effectiveness – all information is anonymised and we don’t share it with anyone; 
• Remember settings you have applied to a Website such as layout, font size, preferences, colours etc; 

• Detect if a service has already been offered to you so that we don’t ask you again. 

8.7 Third Party Cookies 

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. 

• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. No information that we collect on behalf of Google Analytics is personal or sensitive information. For more information on Google Analytics cookies, see the official Google Analytics page. 
• The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. If you reside within the EU, Google will not target you with personalised ads. For more information on Google AdSense see the official Google AdSense privacy FAQ. 

 A full list of any cookies you might find on our site is below.

8.8 Opting out of cookies

We provide you with choice over the use of cookies as described in this policy.

Please note that our websites may not work correctly if you change certain preferences, such as disabling all cookies.

Please also note that after applying these settings, you will continue to receive advertising, although it may not be tailored to your likely interests using information collected from cookies and similar technologies on your device.

First Party Cookies. If you’d rather we didn’t use cookies when you visit us, click here for information on how to configure your browser settings to reject cookies. Please note, disabling these types of cookies won’t turn off advertising on our websites and the advertising you see may be less relevant to you.

Third Party Cookies. If you would like to opt-out of third-party cookies, here are some options:

• If you would like to opt-out of receiving personalised ads from third party advertisers and ad networks who are members of the Network Advertising Initiative (NAI), or who follow the Digital Advertising Alliance’s (DAA) Self-Regulatory Principles for Online Behavioral Advertising, you can by visiting the opt-out pages on the NAI website and DAA website or click here to opt out.
• Google provides a suite of tools to control its cookies:
  • Google Analytics, which is a tool used to track and report website traffic, provides an out-out browser add-on that can be downloaded here.
  • Google Safety Centre has a tool where you can control the ads you see on Google and control the data used for serving ads to you. It can be found here.
• If you wish to block other cookies, including those being served by companies that are not part of the NAI or the DAA you can use the browser-level cookie controls described below.

8.9 Browser-level cookie controls

Most browsers allow you to manage cookie settings. These settings can usually be found in the ‘Settings’, ‘Options’ or ‘Preferences’ menu of your browser. The links below are provided to help you find the settings for some common browsers.

• Manage cookie settings in Chrome and Chrome Android and Chrome iOS
• Manage cookie settings in Firefox
• Manage cookie settings in Internet Explorer
• Manage cookie settings in Microsoft Edge
• Manage cookie settings in Safari and Safari iOS

8.10 Ad Technology Providers

Below are a list of all of the Ad Technology Providers who use cookies on our site to deliver personalised advertising.

9. Social Media.

• 9.1. Social networking sites, such as Facebook, among others, work with us as trusted third-party partners. We also work with application developers who specialise in social media, so that we can connect with your social networks. We provide access to our websites for third parties and business partners so that we can generate interest in our products and services among members of your social networks and to allow you to share product and service interests with friends in your network. 
• 9.2. We do not control how your personal information is collected, stored or used by such third-party sites or to whom it is disclosed. You should review the privacy policies and settings on any social networking site that you subscribe to so that you understand the information they may be sharing. If you do not want your networking sites to share information about you, you must contact that site and determine whether it gives you the opportunity to opt-out of sharing such information. C & TH is not responsible for how these third-party sites may use information collected from or about you. 

10. Other websites.

• 10.1. This privacy policy applies only to our websites. There are links on these websites to third party websites over which C & TH has no control and when you click on advertisements or links you will leave our websites and go to another site and thereafter it is that third party’s site whose privacy policy will apply. 
• 10.2. C & TH accepts no responsibility or liability for any third-party practices on third party websites. C & TH advises you to carefully read third party privacy statements prior to the use of any third-party website. 

11. Access to personal information and keeping your personal information accurate and up-to-date.

• 11.1. You are entitled to see the information we hold about you. If you wish to access the personal information held by us, you should contact us in writing using the information provided below. 

• 11.2. If we are legally able, we will provide you with copies of all the personal information we hold about you. If you re-request this information after we have provided it in full to you once, we will re-send this information on payment of a nominal administration charge of £10. We may also apply this charge if a request is excessive or unreasonable. We are also obliged to request that you provide us with identification so that we can be certain that you are entitled to receive the requested data. 
• 11.3. Please help us to keep our records of your personal information up-to-date by notifying us of any changes or corrections to the personal information we hold about you. 
• 11.4. If you are a member of one of our online communities and forums you will be able to directly log in and review some your personal information and amend/delete accordingly. 

1. How to contact us.
2. If you do not understand or accept this privacy policy or wish to contact us concerning any matter relating to your personal information then please email  [email protected]  or write to us at: 

The Data Controller
Country & Town House Limited
Studio 2, Chelsea Gate Studios 
115 Harwood Road 
London
SW6 4QL